Thank you for visiting and shopping at https://www.gadgetsnerd.co.ke The following terms and conditions constitute our Shipping Policy tailored for the Kenyan market.
Domestic Shipping Policy
- Shipment processing time: All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or phone.
- Shipping rates & delivery estimates: Shipping charges for your order will be calculated and displayed at checkout.
- Shipment to addresses within Kenya: Gadgets Nerd ships to addresses within the Kenyan Region.
- Shipment confirmation & Order tracking: You will receive a Shipment Confirmation email once your order has been shipped
- Customs, Duties, and Taxes: Gadgets Nerd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
- Damages: Gadgets Nerd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
- International Shipping Policy: We currently do not ship outside Kenya.
- Returns Policy: We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at gadgetsnerd254@gmail.com with details of the product and the defect.
You can send the item you consider defective by contacting us or visit our shop with details of the product and the defect.
Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.